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Access to CCTV information

CCTV Footage is only kept for 30 days

Traffic collision requests

The Data Protection Act prevents us from disclosing any details of any other party involved should you be involved in a road traffic collision. 

There is an expectation that people involved in a road traffic collision will have reported this matter to the Police and/or their insurance company.  It is the responsibility for either the Police or your insurance company to apply for footage. 

Insurance companies must complete our CCTV collision  / incident request form.  A charge will be made for the time it takes us to search and collate the information, currently £17.50 per hour or part thereof (please send a cheque payable to Dover District Council).

CCTV Collision / Incident request form » 





Request for footage which may contain your image

Under the Data Protection Act 2018 you have a right to see CCTV pictures if you are the subject. 

To make a request you need to:

  • Complete and return the CCTV subject access request form
  • Supply precise details of the Day, Date, Time, Place and reason
  • Prove your identity (and that of any representative acting on your behalf)
  • Supply a letter of authorisation if you use a representative to make the request for you

Once we have received the completed form and relevant identification it will take us a maximum one month to get back to you with an answer.  It is important that we do not compromise anyone else’s privacy, so you will only be able to view CCTV footage that does not contain images of third parties or images that would enable you to identify other people (e.g. car registration details).

We are also entitled to deny access to information in certain cases under the Data Protection Act, specifically, where the information may be held for:

  • The prevention and detection of crime
  • The apprehension and prosecution of offenders.

We will only provide a hard copy of footage if this shows the incident and if it is requested. Where there are no images, we will not provide any footage. In any allegations of crime, we will only provide footage to the Police and in any request for a road traffic collision any footage will only be released to the relevant insurance company.

All CCTV footage is only kept for 30 days from the time of the recording in line with the Data Protection Act.

CCTV subject access request form »



Contact CCTV

Email: cctv@dover.gov.uk

Tel: 01304 872220

If you wish to make a complaint about CCTV please use our complaints procedure.