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Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

 
Home > Customer Services > Complaints

Comments, Compliments and Complaints

 

At Dover District Council we are very conscious of our responsibility to provide the highest possible standard of service to our Council Tax payers. We are proud of the standards that we achieve but realise that things do occasionally go wrong.

Report a problem

Making comments or compliments or complaints

If your comment or complaint is in relation to a specific service please use the links under the "Report a problem" section above.

 Send us a comment or compliment »

In order to sort out the mistakes that do happen, and to make sure that they are not repeated, we have put in place a simple complaints procedure.  We are also keen to hear if we have done things well.

 

Issues that the complaint procedure cannot address

Certain issues fall outside the complaints procedure such as:

  • Something you have known about for more than 12 months unless there is good reason for the delay.
  • Something you could appeal about to a tribunal (such as the Housing Benefit Appeals Service) or go to court about, unless there is a good reason why you should not be expected to do so
  • Something affecting all or most of the people living in the district, such as a complaint regarding the setting of council tax.

 

If you wish to make a complaint relating to the change of refuse and recycling collections, please note that we are experiencing a large volume of calls and reports from the public.  Your report will be forwarded to Waste Services and an officer will contact you as soon as they can, although this may take longer than we would normally like as the officers are working hard to resolve the issues that are being raised.

If you wish to report a missed bin, this should be done via the Missed Bin Collections page, provided it has been missed within 24 hours of your scheduled collection date. 

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Make a formal complaint  »

 

Further Information

 

Contact Customer Services

Telephone: 01304 821199

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