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Comments, Compliments and Complaints


At Dover District Council we are very conscious of our responsibility to provide the highest possible standard of service to our Council Tax payers. We are proud of the standards that we achieve but realise that things do occasionally go wrong.

Report a problem

Making comments or compliments or complaints

If your comment or complaint is in relation to a specific service please use the links under the "Report a problem" section above.

 Send us a comment or compliment »

In order to sort out the mistakes that do happen, and to make sure that they are not repeated, we have put in place a simple complaints procedure.  We are also keen to hear if we have done things well.


Issues that the complaint procedure cannot address

Certain issues fall outside the complaints procedure such as:

  • Something you have known about for more than 12 months unless there is good reason for the delay.
  • Something you could appeal about to a tribunal (such as the Housing Benefit Appeals Service) or go to court about, unless there is a good reason why you should not be expected to do so
  • Something affecting all or most of the people living in the district, such as a complaint regarding the setting of council tax.



Make a formal complaint  »


Further Information


Contact Customer Services

Telephone: 01304 821199

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