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Comments, Compliments and Complaints

At Dover District Council we are very conscious of our responsibility to provide the highest possible standard of service to our Council Tax payers. We are proud of the standards that we achieve but realise that things do occasionally go wrong.

Report a problem

Making comments and complaints

In order to sort out the mistakes that do happen, and to make sure that they are not repeated, we have put in place a simple complaints procedure.

 

Send us a comment or compliment »

 

Issues that the complaint procedure cannot address

Certain issues fall outside the complaints procedure such as:

  • Something you have known about for more than 12 months unless there is good reason for the delay.
  • Something you could appeal about to a tribunal (such as the Housing Benefit Appeals Service) or go to court about, unless there is a good reason why you should not be expected to do so
  • Something affecting all or most of the people living in the district, such as a complaint regarding the setting of council tax.

 

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Make a formal complaint  »

 

Further Information

 

Contact Customer Services

Telephone: 01304 821199

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