Comments, Compliments and Complaints
At Dover District Council we are very conscious of our responsibility to provide the highest possible standard of service to our Council Tax payers. We are proud of the standards that we achieve but realise that things do occasionally go wrong.
Report a problem
Challenge a decision about your benefits, Council Tax or business rates
Making comments or compliments or complaints
If your comment or complaint is in relation to a specific service please use the links under the "Report a problem"
In order to sort out the mistakes that do happen, and to make sure that they are not repeated, we have put in place a simple complaints procedure. We are also keen to hear if we have done things well.
Issues that the complaint procedure cannot address
Certain issues fall outside the complaints procedure such as:
- Something you have known about for more than 12 months unless there is good reason for the delay.
- Something you could appeal about to a tribunal (such as the Housing Benefit Appeals Service) or go to court about, unless there is a good reason why you should not be expected to do so
- Something affecting all or most of the people living in the district, such as a complaint regarding the setting of council tax.
Make a formal complaint »
Contact Customer Services
Telephone: 01304 821199