Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

Home > Housing > Housing for Tenants > Contacting Us > How to Contact Us

How to Contact Us

Your housing team:

We are currently running an appointment only face-to-face service from our Whitfield offices at White Cliffs Business Park, Whitfield, Dover, CT16 3PJ from 10am to 4pm (closed for lunch 12.30pm to 1.30pm).

The Gateway offices in Dover town centre are currently closed. For the latest details, please click here

  •  Online: You can get in touch with us 24 hours a day, 7 days a week at housing@dover.gov.uk. Send us an email and one of the team will get back to you as soon as possible.
  • By telephone:  Call us on 01304 821199. Lines are open 9am to 5pm Monday to Friday (except Bank Holidays). This line can also be used for out of hours emergencies.


If you need to report a repair, use the contact details below.  If you reported a repair to East Kent Housing before 30 September, these details have already been passed to the contractor who will ensure the issue is dealt with.

If you have already reported your repair and need to speak to DDC's Housing Repair team, please call the general number 01304 821199 and select the correct option. Alternately, you can email housing.repairs@dover.gov.uk

If you want to speak about planned work such as roofs, kitchens etc, please call the general number 01304 821199 and select the correct option. Alternatively, you can email housingplannedmaintenance@dover.gov.uk.


 Visit our Repairs section for lots of information about our repairs service, your repairs responsibilities and latest news.

Having trouble with our phone system?

Our housing team is a large team with lots of different areas, this means that to speak to the correct person you may feel like you're pressing lots of buttons. If you select the wrong option, the person that answers may not be able to assist you with your query. We want you to have your query dealt with as quickly and efficiently as possible.

To help simplify this process, we've written out our phone system so you know you're selecting the correct option. Click here to find out how to navigate our phone system.


 For media enquiries only please email us at pr@dover.gov.uk