How to Contact Us

or email housing.repairs@dover.go.uk or housingplannedmaintenance@dover.gov.uk

For all matters relating to your property including:

Reporting repairs

Reporting heating/hot water issues

Planned Maintenance enquiries inc Kitchens, bathrooms, roofs etc.

Requesting permission to do your own repairs or alterations to the property

Disabled Adaptations enquiries

Door Entry systems, Aerials and all other building issues.

Call 01304 801110

or email housing@dover.gov.uk

For all matters relating to your tenancy including:

Rent and Payment enquiries

Tenancy Terminations

Reporting issues such as ASB or estate issues

Changes to your name, contact or household details

Mutual Exchanges

Lettings and signing up

Garages

Call 01304 801084

Complete an Online Enquiry Form

Your Housing Management team for Tenants:

We are currently running an appointment only face-to-face service from our Whitfield offices at White Cliffs Business Park, Whitfield, Dover, CT16 3PJ from 9am to 4pm.

We are happy to meet you face to face, however please ensure that you book appointments in advance at your home or at the Council offices. If you turn up unexpectedly at the Council Offices, staff will be unable to see you as they are often busy, out and about on visits or are working from home.

The Gateway offices in Dover town centre are currently closed. For the latest details, please click here

You can get in touch with us 24 hours a day, 7 days a week at housing@dover.gov.uk. Send us an email and one of the team will get back to you as soon as possible.
Contact us via our online form so that your enquiry can go straight to the relevant team even quicker
Call us on 01304 801084 about Housing Management enquires only. For repairs and the property team, use the housing maintenance team's number below. Lines are open 9am to 5pm Monday to Friday (except Bank Holidays). This line can also be used for out of hours emergencies.

Leasehold Enquiries Only:

Are you a leaseholder? Speak directly to our Home Ownership Officer on 01304 872247 or email homeownership@dover.gov.uk.

Please note, our Home Ownership Officer cannot deal with any tenant enquiries, Leasehold ONLY.

Your Housing Maintenance team:

If you need to report a repair, use the contact details below.

Household and communal repairs: email Mears at dover.repairs@mearsgroup.co.uk or call 0800 023 4320
Gas, hot water and central heating repairs: Email Gas Call Services at DDCcustomerservices@gascall.co.uk or call 0800 012 9958
Talk to DDC about an ongoing repairs, permissions and planned work such as roofs, kitchens etc: Call our property services team on 01304 801110. Alternatively, you can email housing.repairs@dover.gov.uk for repairs/permissions or housingplannedmaintenance@dover.gov.uk for planned works.

Please note: When reporting a repair, please let the call handler know if you have any circumstances which might make you vulnerable meaning you need to have a priority repair.

Visit our Repairs section for lots of information about our repairs service, your repairs responsibilities and latest news.

Having trouble with our phone system?

Our housing team is a large team with lots of different areas, this means that to speak to the correct person you may feel like you're pressing lots of buttons. If you select the wrong option, the person that answers may not be able to assist you with your query. We want you to have your query dealt with as quickly and efficiently as possible.

It's really important that you listen to all the options and select the option that most relates you your enquiry.

To help simplify this process, we've written out our phone system so you know you're selecting the correct option. Click here to find out how to navigate our phone system.

For media enquiries only please email us at pr@dover.gov.uk

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