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Service charges for leasehold properties

Because your flat is part of a block, you must pay a share of the costs of maintaining the building and any communal areas and services provided such as cleaning and lighting of corridors and stairways.

These costs are called service charges and listed below are some of the services you would be likely to contribute towards.

  • Ground rent and buildings insurance
  • Grounds maintenance and cleaning
  • Routine repairs, services and maintenance
  • Electricity charges for any shared areas, for example, lighting, power to lifts and door-entry systems
  • Administration charges/Management fee
  • Major works and improvements (eg replacing roofs, structural – these can result in very large service charge bills)

How do I pay my service charge?

By debit or credit card – a surcharge is made for all credit card payments

  • Go to the Pay section of our website
  • Phone (01304) 872199 to speak to an advisor or use the touch-tone phone number (01304) 872345

If paying by using the 24/7 phone hotline please select option 6, ‘Sundry Invoices’, and have both your invoice number and customer number ready

Bank transfer (online personal banking):

If you are paying through online personal banking please quote the 7 digit invoice number as a reference. Dover District Council’s bank details:

Account Name:  Dover District Council

Sort Code:  60 07 04

Account No:  59272864

Ref – This will be the invoice number.

By post

Send a crossed cheque or postal order with your invoice number written on the back, made payable to Dover District Council (not an individual officer) to:

Revenues, Council Offices, White Cliffs Business Park, Dover CT16 3PJ

We will only send you a receipt if you ask for one

At any Post Office or Payzone outlet

Take the invoice with you as it has the barcode details that you will need to make the payment with

1111   2222   3333   4444   5555   6666


If you want to pay by cash, please pay at a Post Office or Payzone outlet – take the invoice with you as it has the barcode details that you will need to make payment