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Letting staff and contractors into your home

You must allow our staff and contractors to enter the property at reasonable times to make safety inspections, carry out repairs and inspect its condition.

Arranging visits to your home

We will usually contact you to make an arrangement to visit your home so if you receive a letter or card in your home asking to make an appointment with us – please contact us to arrange a suitable time for our visit. 

Please be aware that if we don’t hear from you, we will serve a seven-day notice telling you when we will visit. If we arrive for that visit and you don’t let us in or you aren't there when we visit, we may force entry into your home - especially if we need to carry out an important inspection such as a gas safety check. We will always leave the property secure when we leave but we will charge you our costs for doing this.  

Accessing your home in an emergency

If there is a risk of damage to the property, other properties, or of injury to people, we may need to enter your home straight away. If we enter your property by force in this situation, we will repair any damage we have caused.  If you try to prevent us from entering your home in an emergency, we will charge you the cost of getting into your property.

Beware of bogus callers - If unsure, don’t open the door!

All our staff and repair contractors carry formal identification cards to prove who they are and who they work for.  Please ask to see their identification cards and if you are not expecting their visit or want to check the person is working for us, please give the company they work for a call.

If you are unsure – please don’t let the person in – even if it’s raining!

Remember: Your safety is very important and it’s best to double check that the person visiting is who they say they are. Get in touch with us if you need to check.