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New Tenant Portal

A new Tenant Portal will launch before the end of this year. It will give you secure online access to important information such as your rent account balance and you’ll be able to access your account 24 hours a day, 7 days a week. More information about the launch date, registration and how to access the portal will be available in due course.

Gas safety in your home

By law, we must inspect the gas appliances in your home once a year. Our contractor, Sureserve Compliance South (SCS), will contact you to book an appointment at a convenient time.

Your gas boiler must be serviced every year. If it isn’t, it could produce carbon monoxide — a poisonous, invisible, odourless gas that can kill a person in minutes.

Please make sure our staff or contractors can access your home to carry out these essential checks. If access is refused, we may have to force entry, and you will be responsible for any damage caused.

All staff and contractors carry official ID. Always ask to see it. If you are unsure about a visit, contact the company they say they work for to confirm.

Missed an appointment?

If you have missed an appointment, you can contact Sureserve Compliance South (SCS) on the details below:

More on gas safety

Further information

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