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Report a repair

General Household or Communal Repairs

Report all general repairs directly to Mears, providing all relevant information, including any vulnerabilities you may have. 

Gas, hot water or central heating repairs.

Report gas, hot water or central heating repairs directly to Gas Call Services

Contact DDC

You can speak to DDC's Housing Maintenance and Planned Repairs team regarding an outstanding repair, to book a maintenance inspection, for new kitchens or bathrooms, for disabled adaptations and other enquiries.

Clean-Black-Mold-Off-on-WallsDamp and condensation advice

Find out how you can reduce condensation in your home, and how to manage damp and mould.

PlumbingHow long should your repair take?

Our priority to fix emergency and urgent repairs, so it's important that you know the time frames we expect our repair contractors to work towards.

Roof-Repair-LeakYour right to repair

Find out about the government introduced the right to repair scheme and how it could benefit you.

changing light bulbYour repair responsibilities

Some repairs are Tenant responsibility to fix such as light bulbs and decorating, click here for a full list.


Gas Safety

Information regarding Gas Safety in your home and tips on how you can keep safe.

drainage-sewers-Cropped-251x249Drainage and Sewers

Contact Southern Water
  • Telephone: 0330 303 0368

If your issue is with drainage that serves the property, please contact DDC.

Repairs for door entry systems

 If you smell gas please call the National Gas Emergency number on 0800 111 999.

For repairs to UPVC windows or doors:

Tip Tip:

Please make sure you include your name and address and please give as much information as possible about your repair. This will help to prioritise the work correctly and get somebody out to you as quickly as possible.

If you have any specific access arrangements please be sure to mention these.