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Report a repair

For Out of Hours assistance

Call 01304 801110.

General household or communal repairs contact Mears:

Please note: When reporting a repair, please let the call handler know if you have any circumstances which might make you vulnerable meaning you need to have a priority repair.

Useful links:

For Drainage Issues in your DDC home:

If your issue is with the main drainage system please contact Southern Water on:

  • Telephone: 0330 303 0368

If your issue is with drainage that serves the property, please contact the Housing Maintenance Team on:

If you have any queries regarding responsibility for drainage and sewers please view our environmental health webpage

Repairs for door entry systems

  • Call the Housing Maintenance team on 01304 801110

For gas, hot water or central heating repairs contact Gas Call Services:

Call 0800 012 9958

If you smell gas please call the National Gas Emergency number on 0800 111 999.

For repairs to UPVC windows or doors:

Contact our Housing Maintenance and Planned Repairs Team

Call 01304 801110 to speak to the Housing Maintenance and Planned Repairs team.

You can speak to them regarding an outstanding repair, to book a maintenance inspection, for new kitchens or bathrooms, for disabled adaptations and other enquiries.

Reporting a repair by email?

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these. 

Email: housing.repairs@dover.gov.uk