Help with paying council tax

Council Tax Support

If your savings are below £6,000 (£16,000 for pensioners) you may be entitled to Council Tax Support. Work out how much you might get with our online benefit calculator.

If you do qualify for help towards paying your council tax, you can make a claim.

Exceptional hardship award

If you are still struggling to make payments you can make an application for an exceptional hardship award. You need to qualify for Council Tax Support to make a claim for this.

To be considered for a short-term exceptional hardship award, you must:

• be experiencing extreme and intolerable financial hardship
• be getting or have applied for Council Tax Support
• show that you have tried all other reasonable ways to try to pay your council tax
• have contacted us to talk through your options.

Spread your instalments over 12 months

If your savings are above £6,000 or you don’t qualify for Council Tax Support, but your income has dropped or you are experiencing money problems, you can contact us and we can spread your instalments over 12 months rather than the usual 10 months.

Discuss your council tax instalments

Arrange a payment plan

Discounts and exemptions

• Check if you could get a discount or exemption on your council tax

Make a payment arrangement

If you owe council tax, you can ask for a special payment arrangement to clear the amount you owe.

If you have already submitted an offer of payment and have been asked to do so by the council tax team, complete a special payment arrangement income and expenditure form.

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