Value of involvement

Tenants play a central role in how we shape and deliver our services. By taking part in meetings, surveys, focus groups, walkabouts and local events, you help us make housing services better, influence decisions and support stronger neighbourhoods.

We engage with tenants in many ways, but to be open and transparent about how these methods directly impact services, we have listed outcomes for meetings and surveys below.

Value of meetings

The table below shows how your involvement has made a real difference. Whether it's influencing repairs contracts, helping design new tenancy agreements, or celebrating community pride through garden competitions, your voice has empowered change.

Each entry highlights how tenant input has:

• shaped decisions on housing policies and services
• informed improvements to communication, maintenance and estate management
• empowered communities through recognition, collaboration and transparency.

Value of surveys

Through regular surveys, tenants have helped us understand what’s working, what needs improving and where we should focus our efforts.

We’ve used survey results to create action plans, compare our performance with other councils, and ensure your voice is reflected in everything we do.

Value of consultations

Consultations are a vital part of how we develop and improve our housing service.

They give you a direct voice in the decisions that affect your homes and communities, helping us understand what works well and where change is needed.

By sharing your ideas and priorities, you help shape the way our services are delivered, ensuring they reflect the needs of the people who use them every day. Your input supports better decision‑making and helps us build safe, responsive and inclusive neighbourhoods.

You can see results and take part in active consultations by following the link below.

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