How to pay your rent

All payments may take between two to four working days to be credited to your rent account.

You will need to quote your rent reference number every time you pay your rent. You'll find this at the top of your rent statement or payment card.

Pay online

You will need your 14 digit rent reference number, located on the bottom right of your plastic payment card.

Internet banking or standing order

You will need the following information if you use internet banking or if you wish to set up a standing order payment with your bank.

• Bank: National Westminster Bank PLC
• Sort code: 60-07-04
• Bank account number: 59272864
• Payee: Dover District Council
• Reference: Your rent reference

If you set up monthly or weekly rent payments don’t forget your rent payments may change on the 1 April each year.

Pay by phone

This is an automated phone service for debit and credit card payments. You will need the 16 digit number across the middle of your credit/debit card.

• Call 01304 872345

Direct Debit

You can set up a Direct Debit by contacting us. You will need your bank details ready and we can answer any questions you may have about setting up payments.

• Call 01304 801084

Post Office or Payzone

You can pay at the Post Office or at a Payzone registered shop using cash or a credit/debit card with your rent payment card. Charges may apply.

If you lose or damage your payment card, please call us to request a new one on 01304 801084

If you don't pay or are struggling to pay

Your rent payment is due every Monday. If you don't pay your rent on time your account will be in arrears and we will take action to recover the arrears.

If you find yourself in this position, contact us as soon as possible on 01304 801084.

• Get help to pay your rent
• What happens if you don't pay your rent

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