Home > Community > Cost of Living Webpages > Cost of Living

Cost of Living

The rising cost of living is affecting everybody in different ways. Here at Dover District Council, our cost-of-living plan will set out how we plan to support those most impacted, as well as those who have not faced financial challenges before.

As per our Cost of Living Plan, we've dedicated a number of web pages to providing information and resources on how to cope with the rising expenses of everyday life. This will help our communities be more aware, informed and empowered to navigate the rise in the cost of living.  

Autumn Cost of Living Payment 

£300 Cost of Living Payment to be paid automatically between 10-19 November to eligible tax credits customers. 

If claimants are eligible and receive tax credits, and no other qualifying benefits, they will receive their payment from HMRC, to help with everyday costs. Customers do not need to do anything to receive a payment. If they are eligible, payment will be made automatically into the bank account where they receive their tax credits. They do not need to contact us or apply for the payment.   

Receiving the SMS, or a previous Cost of Living Payment, doesn’t guarantee a customer will be eligible for this or future payments. They must meet the separate eligibility criteria for each payment, as published on GOV.UK

The HMRC payment will appear on bank statements as ‘HMRC COLS’, referencing Cost of Living Support.  If customers have not received the Cost of Living Payment from HMRC, but believe they are eligible, they should wait until after 20 November to contact us. This is to allow time for their bank, building society or credit union to process the payment.  

If tax credits customers haven’t received the text message, they should check their mobile number is up to date so they can receive such future communications from HMRC. They can do this online by searching for ‘HMRC services’ on GOV.UK


Food Poverty

Emergency and non emergency support available district wide.


Fuel Poverty

Advice and guidence on helping you to save energy, and money on your utility bills.


Grants and Funding

Information on what funding opportunities are available to local groups providing support.

Warm Spaces

Information on what warm spaces are available, and how to start one.


Employment development scheme and events to help get you into work.

Family and Childcare

Services available to support families.



Budgeting and Debt

Advice and guidance on budgeting, avoiding and getting out of debt.


Housing and Home Improvements

Advice on getting a home, council tenants and private housing. 

Mental Health

Supportive services available for families experiencing poor mental health.

Support for Businesses

Information on starting or maintaining a business.


How can we help?

an opportunity to contact us, we'd love to hear from you.

Help for households

See what support is available to help with the cost of living and save money with energy saving tips.