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Giving Feedback

You can make a comment, complaint or compliment about our services by contacting us via the following means:

What to include in a feedback:

  • Ideally, all feedback should be made soon after the events you want to give feedback about. This makes it easier for everyone to remember what happened.
  • Please give as much information as you can, including your name, address and telephone number
  • See here for more information about Housing Complaints

Want to get involved in improving our services?

Your experience can help shape the service we provide. We have a variety of different ways your voice can be heard and we are always wanting to hear new voices.

Find out how you can get involved with improving the housing service at Dover District Council.

Fill in our Online Form

Complete our online form to give feedback about the Housing Service you receive.

Housing Complaints

Find out about our 2 stage Complaints process and how you can escalate your complaint to the Housing Ombudsman.

How we Learn From Your Complaints

Examples and performance information about complaints and how we improve our service by listening to you.

 To keep updated with the latest news and consultations about the housing for tenants service, please sign up to Keep Me Posted and tick 'Housing For Tenants'.