Easing of National Lockdown restrictions | Visit our Coronavirus (COVID-19) section for information and support for residents and businesses. View Dover Districts latest Covid figures here.

Dover District’s latest COVID-19 figures

Number of cases for the seven days to

Rolling rate for the seven days to . England average is

Total cases (up to )

Total deaths within 28 days of a positive test (up to )

7-day rolling case rate compared to England average

Status: Below average (OR Above average if to the right of the dividing line)

Graphic results

All data sourced from coronavirus.data.gov.uk. Please see website for more information about the data and how it is calculated.

Home > Housing > Housing for Tenants > Repairs > Mears emergency, urgent or general repairs types

Mears emergency, urgent or general repairs types

We are committed to making sure our residents live in well maintained, warm and secure homes.  

However when a repair is needed, it is important you know what we determine your repair to be as we have different timeframes to fix an emergency repair compared to a general repair working with our contractor Mears.  

Please note we use different repair definitions and time frames for central heating, gas and hot water repairs.  

Emergency Household Repairs - we aim to fix within 24 hours 

Definition: We class emergency repairs as any repair required to fix any defect which puts the health, safety or security of a resident or third party at immediate risk or which affects the structure of the building.


  • Blocked flue to open fire or boiler
  • Total loss of heating or hot water during the winter season
  • Blocked Toilet which will not flush (where there is no other toilet in the property)
  • Blocked foul drain, soil pipe or toilet (where there is no other toilet in the property)
  • Serious water leak
  • Unsafe electrical fittings e.g. exposed wiring
  • Insecure external window, door or lock
  • Unsafe stairs
  • Serious roof leak

Urgent Repairs - we aim to fix within 3 days

Definition: Repairs to remedy a defect that does not cause immediate risk to the health, safety or security of a tenant or third party and although therefore not an emergency, still needs to be carried out quickly to ensure that the risk does not increase.


  • Leaking or faulty radiator valve
  • Faulty extractor fan
  • Defective cistern or overflow
  • Faulty communal TV aerial

Routine Repairs - we aim to fix within 16 days

Definition: Repairs carried out to remedy a defect which can be deferred without causing discomfort, inconvenience or nuisance to the tenant or a third party or the long term deterioration of the building.


  • Dripping/leaking taps or shower units
  • General joinery repairs e.g. floor boards, work tops, internal doors
  • Kitchen fittings
  • Easing of doors and windows and repairs to door/window furniture (handled etc.)
  • Plaster work
  • Tiling (including floors)
  • Fencing/gates/garage doors
  • Blocked or broken guttering

How to report a repair