We are committed to making sure our residents live in well maintained, warm and secure homes.
If you need a repair to your home, please report this to us using the relevant contact details below.
Some repairs and maintenance are your responsibility. Before contacting us, it's worth seeing if it's something we can help with or something you can do yourself.
Our repair responsibilities
General household or communal repairs
Report all general repairs directly to our contractor Mears, providing all relevant information, including any vulnerabilities you may have.
- email: dover.repairs@mearsgroup.co.uk
- phone: 0800 313 4740
If you live in a new build property (under 12 months old), please see your home user guide as new build repairs are carried out by the developer or construction company under what is called the 'defects period'.
Gas, hot water or central heating repairs
Report gas, hot water or central heating repairs directly to Sureserve Compliance South.
- email: SCS.CallCentre@sureserve.co.uk (opens in new tab)
- phone: 020 8138 9758
- Contact your local repair team via WhatsApp (opens in new tab)
Emergency repairs
Emergency repairs must be reported to us by telephone only. This is to ensure that emergency repairs are reported and responded to promptly.
- phone: 01304 801110
Planned repairs, maintenance and more
You can speak to our housing maintenance and planned repairs team about an outstanding repair, to book a maintenance inspection, for new kitchens or bathrooms, for disabled adaptations to your home and for other enquiries.
- email: housing.repairs@dover.gov.uk (opens in new tab) or housingplannedmaintenance@dover.gov.uk (opens in new tab)
- phone: 01304 801110
Find out about planned works to your home
How we prioritise your repairs
When a repair is needed, it’s important you understand how we classify your repair so we can prioritise emergency repairs over general ones.
Keep Me Posted
Sign up for email updates on council services.
Keep Me Posted (opens in new tab)