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New website launch

We are redesigning our website to make it easier for you to access our services online. This is happening in phases so you'll start to notice some parts of the website looking different.

Find out more about the new website

Contact the housing team

If you’re a council tenant and need to contact us, there are several ways to get in touch.

Below you’ll find the relevant teams and their contact details. Please note that our phone lines can be busy during peak times and you may experience waits of up to six minutes. The information you need may already be on our website, so do take a look before contacting us.

Alternatively, you can complete our council tenant enquiry form and your request will go directly to the appropriate team.

Council tenant enquiry form

Property services team

For matters relating to your property, including:

  • ongoing repairs
  • reporting heating/hot water issues
  • planned maintenance enquiries including kitchens, bathrooms and roofs.
  • requesting permission to do your own repairs or alterations to the property
  • disabled adaptations enquiries
  • door entry systems, aerials and all other building issues.

Email: housing.repairs@dover.gov.uk or housingplannedmaintenance@dover.gov.uk

Phone: 01304 801110

Lines are open 9am to 5pm Monday to Friday (except Bank Holidays). This number can also be used for out of hours emergencies.

Household and communal repairs

To report household and communal repairs, contact our contractor Mears on:

Email: dover.repairs@mearsgroup.co.uk

Phone: 0800 023 4320

If you live in a new build property (under 12 months old), please see your home user guide as new build repairs are carried out by the developer or construction company under what is called the defects period.

Gas, hot water and central heating repairs

To report gas, hot water and central heating repairs, contact Sureserve Compliance South:

Email: SCS.CallCentre@sureserve.co.uk

Phone: 020 8138 9758

Contact your local repair team via WhatsApp

Housing management team

For all matters relating to your tenancy, including:

  • rent and payment enquiries
  • ending your tenancy
  • tenancy enquiries
  • reporting issues such as antisocial behaviour or estate issues
  • changes to your name, contact or household details
  • mutual exchanges
  • lettings and signing up
  • garages

Email: housing@dover.gov.uk

Phone: 01304 801084

Leasehold enquiries

If you are a leaseholder and need to speak to the home ownership officer, use the contact details below:

Email: homeownership@dover.gov.uk

Phone: 01304 872247

Complaints

If you are a tenant or leaseholder of Dover District Council and are unhappy with the service you have received, you can make a complaint.

Accessibility

We are committed to making sure every tenant and leaseholder has equal access to housing and leasehold information and documents.

If you need things in a different format we can provide them in large print, html, easy to read format, braille or another language (if required). You can also ask us to explain information over the phone or in person if that is easier for you.

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