Annual Tenant Survey 2026/27

Have your say and help shape our services

We're committed to providing safe, high-quality housing services and ensuring your voice is heard.

Each year, we carry out a Tenant Survey to understand how satisfied tenants are with the services we provide and to identify where improvements can be made. This survey is also part of the requirements set by the Regulator of Social Housing under the Consumer Standards, which require landlords to gather and report on tenant satisfaction.

You can complete the survey here:

Alternatively, you can complete the survey on paper. A copy will be posted to you along with the Tenant Newsletter in the coming months.

You only need to complete the survey once. If you submit two responses, we will use the results from the most recent submission.

Your feedback is important. It helps us understand what's working well, where we need to improve and what matters most to you. The results will be used to improve services, inform decision-making and help us deliver better outcomes for our tenants and communities.

You can see results from previous surveys below.

• Tenant Satisfaction Measures

Need help completing the survey?

We want everyone to be able to take part. If you need help understanding or completing the survey, or if you require it in an alternative format such as large print, please contact us, and we will be happy to assist.

• Phone: 01304 872078
• Email: tenantinvolvement@dover.gov.uk (opens in new tab)

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