Housing performance

We believe in being open and transparent with our tenants and residents.

We publish housing performance information every three months. This allows you to see how our housing services are performing throughout the year on key service standards.

Our quarterly reports provide updates on:

repairs and maintenance
building safety
complaints handling
lettings
rent collection
anti-social behaviour and hate incidents
domestic abuse
evictions

The performance indicators shown below are regularly reviewed and monitored through our governance and tenant engagement framework. Performance is reported to:

the Housing Working Group on a monthly basis
Cabinet on a quarterly basis
the Dover District Tenant Consultative Group on a quarterly basis

Regular reporting helps ensure that housing performance is scrutinised and opportunities for improvement are identified to continually improve services for tenants.

We want tenants to help us shape and improve our services, and scrutinising our performance goes a long way in making sure we're delivering on our commitments.

One way to have your say is by joining the Dover District Tenant Consultative Group. The group reviews our housing performance, shares tenants' views and helps influence decisions to ensure services meet the needs of residents.

We're keen to hear as many voices as we can. I

Find out more and request to join the group

Performance 2026/27

The figures below show our position at the end of each quarter and provide a snapshot of our performance at that point in time.

Property safety


Indicator	Q1 (April-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
Gas safety in date domestic gas safety certificate (LGSR)	99.9%
Fire safety in date Communal Fire Risk Assessments (FRA) completed	100.0%
Electrical safety in date domestic EICRs	92.4%
Asbestos communal in date reinspections completed	100.0%
Water safety in date legionella risk assessments (LRA) completed	94.1%
Lift safety in data passenger LOLER safety checks completed	100.0%
% of dwellings with required Smoke alarms	93.0%
% of dwellings with required Carbon Monoxide (CO) alarms	98.0%
% Fire door inspections of communal doors 11m+ building completed	100.0%
% Fire door inspections of FED 11m+ building complete	100.0%

Stock improvement


Indicator	Q1 (April-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
% of homes that do not meet the Decent Homes Standard	3.4%
Number of overdue Category 1 hazards	0
% of homes with an EPC A-C	64.5%
% of dwellings with in-date stock condition survey	91.8%

Responsive repairs and damp and mould


Indicator	Q1 (April-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
% of emergency repairs completed within target timescales	100.0%
% Satisfaction with most recent repair	93.0%
% of damp and mould cases resolved within 15 working days	78.7%

Lettings


Indicator	Q1 (Apr-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
Average number of days to re-let a void property (excl. major works)	69.4
% of properties let	97.6%

Anti-social behaviour, hate crime and domestic abuse


Indictator	Q1 (Apr-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
Number of ASB cases (per 1,000 properties)	17.36
Number of ASB cases involving a hate incident (per 1,000 properties)	0
Number of domestic abuse cases (per 1,000 properties)	0.22

Rent collection


Indicator	Q1 (April-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
% rent collection	98.65%
% current resident arrears	1.35%

Evictions


Indicator	Q1 (April-June)	Q2 (July-Sept)	Q3 (Oct-Dec)	Q4 (Jan-March)
Number of evictions related to tenancy breaches	1

Last updated: July 2026